Shipping policy

Order Processing
Orders ship within 1-2 business days, not including weekends or holidays. You will receive a confirmation email once your order ships.

Domestic Shipping
We ship to all 50 states, Washington DC, Puerto Rico, Guam, the US Virgin Islands, and other US territories. Delivery to the lower 48 typically takes 2-5 business days. Alaska, Hawaii, Puerto Rico and US territories may take longer. Expedited options are available at checkout for an added cost. Shipping cost is calculated at checkout by weight and destination.

PO Boxes, APO, FPO and DPO Addresses
We ship to PO Boxes and to military addresses via USPS. We love our service men and women. Thank you for your service. Please be patient, as transit times to APO, FPO and DPO addresses can take longer depending on your location.

International Shipping

We currently ship to Canada and Australia. If your country is not listed at checkout, email us at sales@gearhandle.com and we will see what we can do.

Canada and Australia: The international flat rate shown at checkout includes duties and taxes. There are no extra customs fees or surprise charges when your package arrives. Delivery is tracked and typically takes 5 to 8 business days.

Tracking

A tracking number is emailed once your order ships. Allow up to 24 hours for tracking to update.

Lost or Damaged Packages
If your package arrives damaged, or if it has not arrived in a reasonable amount of time, contact us at sales@gearhandle.com. We handle these situations case by case and will work with you to make it right. Please reach out to us first so we can help you directly.

Wrong Item Ordered
If you order the wrong product, you are responsible for return shipping and the cost of shipping the correct replacement. Not sure which size fits your bladder or hydration pack? Contact us before ordering at sales@gearhandle.com and we will confirm the right product for you. This avoids unnecessary return and exchange costs.