Refund policy

We have a 30-day return policy. You have 30 days from the day you receive your item to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at sales@gearhandle.com. Please do not send anything back before contacting us. Items sent back without an approved return will not be accepted.

Approved returns are sent to:
Gearhandle Returns
456 Dosher Ln.
Woodway, TX 76712

Who Pays Return Shipping
If the item is defective, damaged, or we sent the wrong product, we cover return shipping and we make it right.
If you changed your mind or ordered the wrong size or model, return shipping is your responsibility. Contact us first and we will tell you exactly what to send back and where.
We look at every return individually. If your situation does not fit neatly into either case, tell us and we will work with you.

Used Bite Valves and Drink Tubes
Our canteen straw kits and drink tube replacements include a bite valve and drinking tube that go in your mouth. For health and safety reasons we cannot accept a return on a bite valve or drink tube that has been used, and we never resell one. If your item arrived defective, that is a different situation. Contact us and we will replace it.

Other Non-Returnable Items
Lumbar bladder insulators and custom-sized insulators are made to order, so we review returns on these case by case. Contact us first and we will work it out. If the item was made as you ordered it, and the size or model you chose was not the right one, the return is your responsibility and return shipping is at your cost.

Damages and Issues
Please inspect your order when it arrives. If the item is defective, damaged, or the wrong product, contact us right away so we can evaluate it and make it right.

International Returns
We handle international returns case by case, because return postage from outside the United States often costs more than the item itself.
If your item is defective or we shipped the wrong item, contact us. In most cases we will replace it or refund you without asking you to ship anything back.
If you changed your mind, return shipping and any related costs are your responsibility, and you must contact us for authorization before shipping anything.
Duties and taxes paid on international orders cannot be refunded by us. You may be able to reclaim them from your local customs authority.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you want.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to post it. Original shipping charges are not refunded, except where required by law.
If more than 15 business days have passed since we approved your return, contact us at sales@gearhandle.com.